Frequently Asked Questions

Once the application process is complete, reference checks passed, Right to Rent checks carried out, your tenancy agreement is signed, and the funds received, we will then arrange with you a convenient time to meet with you on the day of your move-in to hand over keys, complete a home induction, and help you settle into your new home.

It is part of our service to provide you with a comprehensive inventory of the property on the day of your move-in without any additional charge.

We aim for the highest standard of service and quality of product; therefore, we ask that our residents maintain their homes in good condition and leave the property in the same state and condition in which it was received in order to avoid cleaning fees at move-out. Should you have any queries, require any assistance, or recommendations for local cleaners our team will be happy to help.

Should you wish to vacate the property at end of your tenancy we require two months’ written notice. If you wish to move out before the end of your tenancy, please contact one of the team and they will be happy to discuss available options with you. An early termination fee may apply.

We are confident that you will love your new Greystar apartment, but we understand you may change your mind. That’s why we’ve introduced the Greystar Guarantee where you have 30 days within move-in to give 30 days’ notice to leave. The policy is valid within 30 days of the start of your agreement and will only apply if all occupants listed in the tenancy agreement leave the property. The tenant must not have violated any terms of the lease agreement (e.g., non-payment of rent or damage to property) during the first 30 days. Rent is payable until the last day of your notice period. If you qualify for a refund due to early termination, it will be processed within 14 days of your move-out date. If you choose to invoke the guarantee, all concessions, rent-free periods, vouchers, or other promotional incentives from the original agreement will be void and inapplicable. The tenancy end will align with the move out process described in the tenancy agreement, and we expect the apartment to be returned in a condition that aligns with the terms of your tenancy. Residents will be responsible for all bills during their occupancy, up until their final day in the property. Please note that deposit replacement products, such as Flatfair flatbonds or other insurance products, are provided by 3rd party suppliers and are non-refundable.